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Hi,thisisBradfromRestorationInc.HowcanIhelpyoutoday?
Hey,Brad,um,hm,mynameisalsoBrad,andI'mhavingabitofafloodinmybathroom.Itlookslikeoneofthepipesmighthavebroke.Um,soIneedsomehelp.Canyou,Idon'tknow,canyousendsomebodyoutheretohelpcleanitup?
I'msorrytohearaboutthat,Brad.Itsoundslikeanurgentsituation,sowe'llmakesuretogetsomeoneoutthererightaway.
Beforeweproceed,couldyoupleaseconfirmthespellingofyourfirstandlastname?
Yeah,it'sBrad,BRADandlastnameisDoering,DOERING.
Thankyou,BradDoering.Couldyoupleaseprovideyourphonenumbersowecanconfirmit?
Yeah,it's ✦✦✦✦✦✦✦✦✦✦✦✦
Gotit. ✦✦✦✦✦✦✦✦✦✦✦✦ Canyoualsoletmeknowyouraddress,please?
Uh,yeah,it's ✦✦✦✦ ✦✦✦✦✦✦ ✦✦✦✦✦✦ ✦✦✦✦✦✦✦✦✦
Thankyouforthat.Couldyoupleaseprovidethenameofyourinsuranceproviderandyourpolicynumber?Ifyoudon'thavethepolicynumberrightnow,youcanprovideitlater.
Sure,yeah.It'sMickeyMouseInc.istheinsurancecompany,andIthinkmypolicynumberislike4E128624D...Something.
Thanksforthatinformation.Justtoconfirm,yourinsurancepolicynumberis48128624D.Isthatcorrect?
Yeah,Ithinkso.
Great,thankyou.We'vegotalltheinformationweneed.Theprojectmanagerwillbedispatchedtoyourlocationrightawaytoassistwiththefloodinyourbathroom.IsthereanythingelseIcanhelpyouwith?
Yeah,solikethe,thewaterisstillcomingout.Um,itlookslikethepipehadburstbehindthewallandandthetilesarekindofbreakingnow,andthere'squiteabitofwateronthefloor.I'mnotsurewhatI'msupposedtodo.
Um,I'mguessinglikeissomebodygoingtobeherequickly?Likewhat,whatshouldI,whatshouldIdo?I'mkindofpanickedandI,Idon'tknowwhatIshouldbedoing.
Iunderstandhowstressfulthiscanbe,Brad,sinceit'sanemergency,we'llprioritizegettingsomeonetoyourlocationassoonaspossible.Inthemeantime,ifyoucansafelyaccessthewatermainvalveforyourhome,tryturningitofftostopthewaterflow.Ifit'snotsafetodoso,pleasewaitforourteamtoarrive.They'llbetheresoontohelpmanagethesituation.
Isthereanythingelseyou'reconcernedaboutrightnow?
Yeah,whatshouldIdoaboutallthewaterthat'sthat'scollectingonthefloor?I'llturntheIcantrytoturnthewateroff,butwhatshouldIdoaboutallthewaterthat'salreadyonthefloor?
If
youhaveanytowelsormops,youcantrytoabsorbsomeofthewatertopreventfurtherdamage,butonlyifit'ssafeforyoutodoso.
Avoidusingelectricalappliancesoroutletsnearthewater.Ourteamwillhavethenecessaryequipmenttohandlethewaterremovalwhentheyarrive.
Isthereanythingelseyouneedguidanceonwhileyouwait?
OK,IguessIcan,Icanputoutsometowelsandtrytomopupsomeofthewaterfromthefloor.um
That
soundslikeagoodplan,Brad.Justbecautiousandtakecareofyoursafetyfirst.Ourteamwillbeontheirwaytoassistyoushortly.CanIhelpyouwithanythingelse?
No,Iguessnot.So,OK,soyou'regoingtoassignaprojectmanagertome,they'regonnacomeouthere.ShouldIexpectaphonecallfromsomebodythen?
Yes,aprojectmanagerwillbeontheirwaytoyourlocationandyoucanexpectacallfromthemoncethey'renearby.Ifthere'snothingelseyouneed,I'llmakesureeverythingissetforthemtoarrivepromptly.
OK,soundsgood.I'lljustwaitthen.
Thankyouforyourhelp.
You'rewelcome,Brad.Pleasestaysafeandourteamwillbewithyoushortly.Takecare.
Structured Lead Data From Every Call
Turn every phone call into valuable, structured lead data that helps grow your business.
Capture Data From Every Call
Our AI assistant answers every call, collects critical information, and immediately delivers structured lead data to your business.
Customer calls and our AI assistant answers immediately
AI collects customer needs, contact info, and scheduling preferences
Structured lead data is sent to your business instantly
Call is routed to your team or scheduled for follow-up
Issue: Water damage
Address: 1234 Maple Street, Austin, TX
Name: Sarah Johnson
Phone: (512) 555-7890
Fully Customizable Experience
You decide what data to collect and how calls are handled with our visual script builder
Custom Script Builder
Design exactly how your AI assistant should interact with callers
Custom greeting & voice tone
Select data points to collect
Define qualifying questions
collect_data: ["name", "phone", "address", "issue_details"]
qualifying_questions: [
{
question: "Is this an emergency?",
positive_action: "transfer_to_agent"
},
{
question: "When would you like service?",
type: "date_time"
}
]
Smart Call Transfer Rules
Set conditions for when calls get routed to your team
Emergency calls
High-value leads
Routine inquiries
Seamless Integrations
Connect TalkTaps to your existing business systems for instant data synchronization.
Speech Recognition
Entity Extraction
{
"customerInfo": {
"fullName": "Brad Doering",
"phone": "✦✦✦✦✦✦✦✦✦✦",
"address": "✦✦✦✦ ✦✦✦✦✦✦ ✦✦✦✦✦ ✦✦✦✦✦✦✦✦"
},
"insuranceInfo": {
"provider": "Mickey Mouse Inc",
"policyNumber": "48128624D"
},
"issueDetails": {
"primaryIssue": "Bathroom flooding",
"description": "Pipe burst behind wall, tiles breaking, water collecting on floor",
"urgency": "High"
},
"callSummary": {
"timestamp": "2023-04-17T14:32:00Z",
"duration": "3m 42s",
"actionTaken": "Dispatched project manager for on-site assessment",
"followUpRequired": true
}
}Customer Information
Full Name
Brad Doering
98.7%Phone
✦✦✦✦✦✦✦✦✦✦
99.9%Address
✦✦✦✦ ✦✦✦✦✦✦ ✦✦✦✦✦ ✦✦✦✦✦✦✦✦
97.5%Issue Details
Primary Issue
Bathroom flooding
98.2%Description
Pipe burst behind wall, tiles breaking, water collecting on floor
AI Phone Service For Every Industry
TalkTaps is versatile enough to handle calls for any business, with specialized capabilities for these key industries.
Efficient Legal Call Handling
Streamline client intake, appointment scheduling, and case updates for law firms. TalkTaps helps legal professionals focus on their cases while ensuring every client call is handled promptly and professionally.
Key Benefits:
- Automated client intake and appointment scheduling
- Case status updates and information requests
- Integration with legal practice management software
- 24/7 call answering for urgent legal matters
AI-Powered Phone Service for Every Business
Our intelligent phone system handles everything from answering calls to collecting critical customer data, giving you more time to focus on growing your business while reducing costs.
24/7 Call Answering
Never miss a call again. Our AI answers immediately, any time of day or night at half the cost of human staff.
Natural Conversations
Advanced AI understands context and speaks naturally, creating a seamless customer experience.
Appointment Booking
Automatically schedule appointments and sync with your existing calendar systems.
Data Collection
Capture essential customer information, contact details, and service needs—all sent to your business instantly.
Multilingual Support
Communicate in multiple languages without hiring specialized staff.
Enterprise Security
Bank-level encryption and security protocols keep all customer data safe and compliant.
AI that Pays for Itself
"We cut our call handling costs by 47% while improving customer satisfaction. The AI handles routine inquiries perfectly and routes complex issues to our specialists."
Robert Chen
Operations Manager, Apex Services
"The TalkTaps team guided us through the onboarding process, seamlessly integrating with our existing systems. They were incredibly responsive to our specific business needs."
Alex Martinez
Director of Customer Experience, Metro Solutions
"Their custom workflow templates have streamlined our entire scheduling process. Calls trigger our exact SOP automatically—no manual handoffs, no delays when a lead comes in."
Priya Singh
Owner, Singh & Associates
"The data captured from each call has transformed our business intelligence. We now understand our customers better and can make decisions based on actual conversation insights."
Michael Thompson
General Manager, Thompson Technologies